Frequently Asked Questions

Regent Cruises Sale is an online division of CruiseInsider and a subsidiary of Bon Voyage Travel, a locally owned and operated travel agency founded in 1976 in Tucson, Arizona and a preferred partner of Regent Seven Seas Cruises. You can read more about why Regent loves us here.

With 35 years leading the travel industry and more than 5 billion dollars in buying power, we are able to bring you the best deals and often offer additional amenities. If you find a better price, we are happy to match it with our Low Price Guarantee.

We are able to provide what the cruise line reservation center can and more, like finding you the best airfare, booking pre/post hotel deals, providing more shore excursion options, offering travel insurance and answering any questions you may have. We are able to give personal service and take care of all the details for you. When you book with us, you will have peace of mind as you talk with one person throughout the process: before you leave, during your trip and after you return.

Our headquarters are located in Tucson, Arizona. We have about one-hundred agents, with about seven dedicated agents who specialize in Regent cruises. You can meet our online dedicated agents by clicking here.

No, we do not charge booking fees.

Going on a Regent cruise is one of the best ways to get a great vacation for a great value. Your cruise fare with Regent is all inclusive, so once you are on board almost everything is already paid for and taken care of. This includes: meals, roundtrip airfare, your stateroom, many on-board activities and entertainment, drinks including specialty wines and spirits, pre-paid gratuities, unlimited shore excursions and ground transfers. Contact our travel agents to get the best pricing for upcoming Regent cruises.

There is so much to do on Regent; you'll be far from bored. You can pamper yourself in Regent's Canyon Ranch Spa or heated resort pool. If you want to relax in quiet during the day, just go to the onboard coffee house, library, internet café or take in a lecture or seminar. For evening entertainment there is a casino, a two-story main show lounge with full-scale Broadway musical revues and rousing cabaret shows or stylish relaxed lounges. All this is in addition to the adventure of exploring many exciting ports of call.

Your cruise is designed to travel the calmest waters, and the ships have stabilizers and advanced weather information to ensure the smoothest travel possible. If you are concerned about motion sickness, visit your doctor before you cruise and they will be able to inform you of effective preventative medications to combat unwanted symptoms. Ask our travel agents to book you in a room that is at the lowest and most centralized section of the vessel to reduce your chances of feeling discomfort.

Cruise ships are very safe. Congress passed the Cruise Vessel Security and Safety Act in 2010, and if you have questions safety information is readily available to passengers. Cruise ships adhere to very strict security guidelines and practices. If you are concerned you may want to consider travel insurance. Travel insurance policies can cover a variety of situations depending on the policy you're purchasing. To learn more, talk to your travel agent. You can read Regent Seven Seas' security guide here.

General dietary needs such as low salt or low cholesterol foods can be satisfied onboard the ship just by speaking with the dining wait staff. Please let your agent know if you have any special dietary requirements. Regent Seven Seas will need to know 90 days prior to sailing.

The recommended dress aboard Regent is resort-style outfits including shorts/slacks and collared shirts for men, and blouses, slacks/shorts or day dresses for women. Shorts and jeans may be worn on excursions and during the day, but are not appropriate after 6:00 pm. There is an exception on the final evening of the cruise given that guests will be traveling the next day. Formal and semi-formal attire is optional on sailings of 16 nights or more. Dinner dress includes skirt, or slacks with blouse or sweater, pant suit or dress for ladies; slacks and collared shirt for gentlemen.

Blanket visas through Regent Seven Seas Cruises cover only their shore excursions, not trips that passengers decide to do by themselves. It is the passenger's responsibility to determine passport and visa requirements for their cruise itinerary. It is the guests' responsibility to ensure that they are in possession of all required visas and travel documents prior to sailing. If you have any questions about your particular itinerary we would be happy to help.

Vaccinations and other health requirements vary by destination. It is the guest's responsibility to obtain appropriate health documents. Please consult your healthcare professional for any inoculations you may require, or contact the Centers for Disease Control & Prevention (CDC) toll-free at 1-800-CDC-INFO (1-800-232-4636) or online at www.cdc.gov/travel.

Attire ranges from Casual to Formal Optional. Casual wear is appropriate for daytime onboard or ashore, and consists of resort-style outfits. Casual wear, including shorts and jeans, is not appropriate after 6:00 pm, with the exception of the final evening of the cruise. On the night prior to disembarkation, guests may need to pack their luggage early due to morning flights the next day. With this in mind on the last night of every voyage Regent relaxes the dress code for dinner to Casual.

The recommended onboard dress in the evenings is Elegant Casual resort wear. Formal and semi-formal attire is optional on sailings of 16 nights or more. Dinner dress includes skirt, or slacks with blouse or sweater, pant suit or dress for ladies; slacks and collared shirt for gentlemen. Sport jackets are optional. Jeans, shorts, t-shirts or tennis shoes are not to be worn at dinner, and ties are not required.

After you book you can go to Regent's website, or contact us and we will book the reservation for you. Dining reservations may be reserved online beginning 75 days before your cruise sails, or 90 days for guests eligible for Concierge Amenities, at Midnight Eastern US Time.

For your convenience, you may reserve your Canyon Ranch spa treatment by calling Canyon Ranch beginning 60 days before your cruise, or have your travel agent call on your behalf. Guests under 16 are not permitted in the Spa or Fitness Center unless accompanied by an adult.

The amount of personal baggage allowed on Regent vessels is not limited, but airlines do have limitations so please check with your particular airline. The customary allowance per person is two checked pieces that must not exceed 107 inches (273 cm) when length, height and width measurements are combined. No single piece may exceed the three-dimensional sum of 62 inches (158 cm) and a weight of 70 lbs. (31.75 kg).

If you are celebrating a birthday, anniversary, honeymoon or other special occasion during your cruise, invite Regent to celebrate with you by telling your agent.

After you book with us shore excursions may be reserved online beginning 180 days before your cruise sails, or 240 days for guests eligible for Concierge Amenities, at Midnight Eastern US Time. You can create an account on Regent's website to do this or you can call our agents to assist you. Excursions reserved in advance must be paid for at time of confirmation using a major credit card.

Shore excursions are available to book in advance online 120 to 7 days prior to sailing or through your travel agent, and in person once on board. You can also find additional shore excursions at great prices by clicking here.

Shore Excursions are included in the cost of the cruise. If you would like to review more excursion options with more options and smaller groups, click here to learn about great deals from our affiliate partner.

Regent Seven Seas' all inclusive experience includes: meals, roundtrip airfare, your stateroom, many on-board activities and entertainment, drinks including specialty wines and spirits, pre-paid gratuities, unlimited shore excursions, ground transfers, in-suite mini-bar replenished daily with soft drinks, beer and bottled water, 24-hour room service and no additional charge for specialty restaurants.

In light of continuing legislative changes in smoking policies around the world as well as for the comfort, health and safety of the guests and crew, both in terms of the proven dangers of second hand smoke and the fire hazard that smoking presents, smoking is prohibited in all suites, staterooms and balconies fleet-wide.

In addition, cigarette or cigar smoking is not permitted in any enclosed dining areas, whether it be the ships' main dining rooms, the alternate dining venues or the outdoor dining areas. Cigarette smoking is only permitted in designated areas of the outdoor pool area and the following public rooms:

Seven Seas Voyager: Connoisseur Club, Voyager Lounge (Indoor designated area), Horizon Lounge (Outdoor one side designated area), Pool area (Designated area opposite side of the Pool Bar).

Seven Seas Mariner: Connoisseur Club, Stars Nightclub (Indoor designated area), Horizon Lounge (Outdoor one side designated area), Pool area (Designated area opposite side of the Pool Bar).

Seven Seas Navigator: Connoisseur Club, Stars Lounge (Indoor designated area), Galileo's (Outdoor one side designated area), Pool area (Designated area opposite side of the Pool Bar).

Cigar Smoking is only permitted in the Connoisseur Club and the designated area on the opposite side of the Pool Bar.

Pipe smoking is only permitted in the Connoisseur Club. Pipe smoking in open deck areas is considered an extreme fire hazard and is not permitted.

Failure to comply with this ban will result in guests being asked to leave the ship at their expense, without refund or credit for the unused portion of their cruise.

Laundry and valet services, including pressing and dry cleaning, are available with charge and may be arranged through your Stewardess. On board Seven Seas Navigator, Seven Seas Mariner and Seven Seas Voyager, self-service laundries including irons and ironing boards are located on select guest decks.

Beauty salon services and spa services including manicures, pedicures, facials and a variety of spa treatments are available by appointment on all ships. You may reserve your Canyon Ranch spa treatment by calling starting 60 days prior to your cruise, or contact our travel agents to take care of your reservations after booking with us.

The Club Mariner program is designed for age groups 5-8, 9-12 and 13-17, and is supervised by specially trained counselors. Club Mariner is available on select sailings only. Please ask your travel professional for details. Guests under 16 are not permitted in the Spa or Fitness Center unless accompanied by an adult.

Non-denominational services are available onboard when possible.

The ships' boutiques offer a selection of designer fashions, perfumes and Regent Seven Seas Cruises logo items. Toiletries and convenience items are also available for purchase. The boutiques may be closed occasionally while in port due to local government regulations.

Gratuities are included in the cruise fare for all Regent employees. If guests feel strongly about expressing their gratitude to the crew, they should be encouraged to make a donation to the Crew Welfare Fund at the Purser Office. This money is utilized for crew parties and events.

You can dine whenever, wherever and with whomever you choose during regular dining hours. In some of the alternative restaurants, reservations are required.

No, there are no additional charges for specialty restaurants.

Computer centers are centrally-located on each ship and Internet access is available for a nominal fee. Wireless access is available throughout the ship, including most suites, and is generally available at a speed of 640kb, but does vary. Please be advised that bandwidth-heavy applications such as Skype and MagicJack are not permitted to be used onboard.

If you are utilizing a mobile device that accesses the internet via a cellular carrier's network (4G for example) instead of the ship's wireless access, it will be treated as if you were using your cell phone and roaming charges will apply. Any costs associated will be billed directly through your cell phone provider, and not through the ship. Check with your provider for more information on what rates may apply.

Outbound mail service and postage are available on all ships at a nominal charge.

Business equipment is available, including fax machine and copy services. Fax reception is complimentary; fax transmission and ship-to-shore phone calls are available at standard tariffs. For a nominal fee, guests may send or receive e-mail via computers on board. The only Adobe-based software available onboard is Acrobat Reader.

Each ship has a licensed and registered doctor and nurse for professional and emergency services, which are available at customary charges. The ships' medical centers are designed to provide medical care for certain temporary illnesses and accidents, and are not intended or capable of providing on-going treatment of pre-existing medical conditions. For guests requiring oxygen equipment, an oxygen concentrator is the only form of oxygen equipment allowed aboard ship, and must be provided by the guest. Regent Seven Seas Cruises' wheelchairs on board are for emergency purposes only.

Wheelchair accessible suites are available, however guests need to provide their own wheelchairs, except in an emergency.

Regent Seven Seas Cruises cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the cruise. Guests in earlier stages of pregnancy must obtain a physician's "Fit to Travel" note prior to sailing, stating how far along (in weeks) the pregnancy will be at the beginning of the cruise and confirming that the guest is in good health and not experiencing a high-risk pregnancy. The "Fit to Travel" note should be faxed to 954-772-3689 to the attention of Special Services.

The Master in conjunction with the Ship's Doctor has the right to deny boarding if in his professional opinion there may not be adequate shore side medical facilities available in port during their cruise.